Welcome to Our FAQs Page 

Thank you for choosing Jubazone.com! To ensure you have a smooth and enjoyable experience with us, we’ve compiled a list of frequently asked questions (FAQs) to address your queries and provide the information you need. Whether you’re curious about our ordering process, payment methods, or return policies, you’ll find thorough explanations here. If you can’t find what you’re looking for or need further assistance, feel free to reach out to our dedicated customer support team. Your satisfaction is our top priority, and we’re here to make your shopping experience exceptional. Happy browsing! 

How do I place an order?

  • To make a purchase, simply browse our website and choose your product by selecting the item you want, and follow the easy checkout process, confirm and pay.

What payment methods are accepted?

  • We accept various payment methods, including cash upon delivery, Mpesa, credit/debit cards, PayPal, and other secure options. View our payment page for details.

Is it safe to shop on your site?

  • Absolutely! We prioritize your security. Our site uses encryption and follows industry best practices to ensure a safe and secure shopping experience.

What is your return policy?

  • If you’re not satisfied, our easy and hassle-free return policy allows returns within a specified period. Check our Return Policy page for details.

Can I modify or cancel my order after placing it?

  • Act quickly! Contact our support team at support@jubazone.co.ke or call our number (+254) 701 771 771 through direct call or WhatsApp immediately if you need to modify or cancel your order, and we’ll assist you.

How do I contact customer support?

  • Reach out to our dedicated support team through the ‘Contact Us’ page on our website or via email at support@jubazone.co.ke or call/WhatsApp (+254) 701 771 771.

What is your privacy policy?

  • Your privacy is vital and big priority to us. Review our detailed Privacy Policy to understand how we handle your personal information.

Are product reviews reliable?

  • We value transparency. Our product reviews are submitted by verified customers, ensuring reliability and authenticity in the feedback.

How do I subscribe/unsubscribe from newsletters?

  • Manage your preferences effortlessly. Subscribe or unsubscribe from newsletters by adjusting your settings in your account dashboard.

What should I do if I receive a damaged item?

We apologize for any inconvenience. Contact our support team at support@jubazone.co.ke or call our number (+254) 701 771 771 through direct call or WhatsApp immediately, and we’ll swiftly address the issue.

How do I return or exchange an item?

  • Need to return? Follow the simple steps outlined in our Return Policy for a smooth process.

What security measures are in place for online transactions?

  • Your security is our main We employ advanced encryption and follow strict security protocols to safeguard your online transactions.

Can I place an order over the phone?

  • Yes, you can! Contact our customer support hotline (+254) 701 771 771, and our team will assist you in placing your order over the phone.

How are delivery costs determined?

  • Delivery costs vary based on your location and how far away the delivery man is from the customer’s address. Get a precise estimate during checkout before completing your purchase.