Return Policy for Jubazone

At Jubazone, we strive to provide our customers with a seamless shopping experience and top-notch products. However, we understand that there may be occasions where you need to return a purchase. Our Return Policy is designed to make this process as easy and hassle-free as possible. Please take a moment to review the following guidelines:

1. Eligibility for Returns:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
  • Personalized or customized items are not eligible for return unless they are defective or damaged.

2. Initiate a Return:

  • To initiate a return, please contact our customer service team at info@jubazone.co.ke within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will guide you through the return process and provide you with a return authorization.

3. Return Authorization:

  • Once your return request is approved, you will receive a return authorization along with instructions on how to return the item(s).
  • Please ensure that the item(s) are securely packaged to prevent any damage during transit.

4. Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective/damaged product.
  • We recommend using a trackable shipping method to ensure the safe return of your item(s).

5. Refund Process:

  • Refunds will be processed within 5 business days of receiving the returned item(s).
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for the refund to reflect in your account.

6. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately at info@jubazone.co.ke with a photo of the damaged or defective product.
  • We will provide a replacement or initiate a refund, depending on your preference.

7. Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

8. Contact Us:

  • If you have any questions or concerns regarding our Return Policy, feel free to reach out to our customer service team at info@jubazone.co.ke.

Thank you for shopping at Jubazone. We appreciate your business and are here to assist you with any inquiries or concerns.